TAMU > Finance > Procurement Services > Suppliers Mall > Suppliers
| IBM Corporation(Lenovo also) | |
| Master Order No. | M000335 |
| Contract Term: | 9/1/2009 - 8/31/2010 |
| Website: | Website URL |
| Purchasing Service Contacts | |
| Linda Preston-Shepard PH:(979)-845-3817 ext.223 lpreston@tamu.edu | Fay Tenorio PH:(979)-845-4570 ext.268 ftenorio@tamu.edu |
| Rick Wolf PH:(979)-845-4538 ext.226 rwolf@vpfn.tamu.edu | Karen Kubica PH:(979)-845-4570 ext.227 k-kubica@tamu.edu |
| Tonya Laird PH:(979)-845-2014 ext.222 t-laird@tamu.edu | |
| IBM Corporation(Lenovo also) Contacts | |
| Jason Sawyers PH:(800)-405-6883 ext.27086 FAX:(480)-467-6548 jsawyers@lenovo.com | Brigitte Ferrigno Senior Sales Rep PH:(800)-405-6883 ext.27095 FAX:(480)-889-8448 bferrign@directlenovo.com |
| Nakisha Sutton (backup for Brigitte) PH:( )- - FAX:(480)-889-8448 nsutton@directlenovo.com | Elizabeth Nugent (Contract Manager) PH:(512)-469-6578 FAX:(512)-473-8069 enugent1@us.ibm.com |
| General Information | |
| This agreement was put in place using State of Texas Request for Proposal Process and is for IBM computer and computer related products and services. The agreement is made in accordance with Texas A&M RFP MAIN 04-0006, IBM/Lenovo's response, the IBM/Lenovo Customer Agreement Between Texas A&M and IBM/Lenovo, the Addendum to the IBM/Lenovo Customer Agreement Between Texas A&M and IBM/Lenovo, as well as, all addendums and letters/e-mails of clarification.
The agreement includes the following product lines and services: * Workstation Configuration I * Workstation Configuration II * Laptop/Notebook Configuration I * Laptop/Notebook Configuration II * All IBM/Lenovo Products ------------------------------------------------- NOTES: Consulting Services, as defined by the State of Texas are not available off of this agreement. In addition to extending the pricing to Texas A&M University and the Texas A&M University System components, the pricing, term and conditions are also extended to State agencies listed as Institutions of Higher Education as defined by Section 61.003, Education Code, Government Code, Governement Code Section 61.003, Education Code, Government Code Section 2155.134, as well as, other State of Texas "Certified" Public Educational Entitites. The individual agencies may or may not elect to use this agreement. ------------------------------------------------- | |
| Procedure | |
| For needs under A&M Departmental delegated purchasing authority of $5,000.00:
When requesting pricing and/or placing orders, be sure to identify yourself as an A&M employee to ensure proper pricing when requesting quotes and placing orders. Vendor to provide phone, fax, e-mail and internet ordering capabilities. After hours access to sales and services representatives available. All quotes shall remain firm and valid for Thirty (30) days. Vendor to provide current catlogues and price lists via the internet and hard copy as required per Agency. ************************************************* PLEASE NOTE: ANY ORDERS PLACED FOR DOLLAR AMOUNTS IN EXCESS OF $5,000.00 BY AN A&M EMPLOYEE WHO DOES NOT WORK IN PURCHASING SERVICES IS NON-COMPLIANT WITH TEXAS A&M PURCHASING PROCEDURES. ************************************************* -------------------------------------------------- For needs in excess of $5,000.00: Simply obtain a quote from IBM/Lenovo, submit a FAMIS Requisition (remember to note the IBM/Lenovo Quote # in the notes section), write the FAMIS Requisition # on the IBM/Lenovo quote and fax a copy of the quote to: Attn: Attn: Karen Kubica(TAMU Purchasing)(979) 862-5109) | |
| Online Services | |
| Online services to include:
* Catalogue(s) * Current product information * Current manufacturer's suggested price list * Ability to configure online * Access to specifications * Ability to check stock availability * Ability to verify contract prices * Ability to track ordered shipments * Ability to accept online orders * Ability to provide online confirmation order numbers * Ability to provide electronic quotes at contract prices. | |
| Training | |
| Vendor to provide knowledgeable, service oriented sales representative assigned to each agency who will provide manufacturer's specifications as requested, training to all users for online access, and on-site training for products purchased as needed.
Additionally, Texas A&M's Department of Purchasing Services offers departmental training and education about this, and other information technology agreements listed on this website. The Training & Education Workshop is offered free of charge to Texas A&M Departments. Additionally, the Workshop can be held at the individual department or at the Department of Purchasing Services. To learn more about this program, or to request a workshop, contact: Rick Wolf Phone: (979) 845-4538 E-Mail: rwolf@vpfn.tamu.edu | |
| Delivery | |
| Stock Items:
05 To 07 Days Non-Stock Items: 10 To 14 Days Expedited Delivery: 01 To 02 Days All shipments to be F.O.B.: Destination, Freight Prepaid & Allowed (i.e. - Included) Express delivery charges to be billed if requested. Vendor responsible for all freight claims. Special packaging to be provided at no charge. | |
| Returns | |
| All returns to be with full credit issued and no restocking charges accessed.
Vendor responsible for return of faulty components. | |
| Warranty Services | |
| Vendor to provide manufacturer's point of contact for service needed and assist with manufacturer's warranties.
Specially Configured Machines: Configured systems quoted shall have on-site parts and labor warranty for a minimum period of three (3) years. Memory to have a lifetime full replacment warranty. All Other IBM/Lenovo Products: For all other IBM/Lenovo products, the standard warranties vary and apply. The products warranty information is to be listed on the vendor's configurator web site. The standard warranty terms and conditions of the customer agreeemnts between Texas A&M and IBM/Lenovo apply. Warranty response to be no longer than eight (8) business hours from the time initial call is placed to vendor. Vendor must provide all parts and labor service for a complete repair of system purchased within twenty-four (24) business hours of initial notification. Manuals: Vendor to provide service/operations/parts manuals, written in English, via hard copy or CD-ROM. | |
| Payment | |
| Net 30 from individually billed departments and/or agencies.
Procurement cards, centrally billed formats, and automated clearing house methods may also be requested by Texas A&M Purchasing. Billing Resolutions: In case of a problem on a disputed invoice or charge, the vendor will provide necessary information and proof of delivery at no extra charge within five (5) business days. All credit memos will reflect the purchase order number and the original invoice number in which charge was initiated. Invoicing: Invoices to be sent to departments, unless otherwise instructed by Texas A&M Purchasing. Invoice items to be billed identical to purchase orders. Descriptions of items to be provided on invoice with corresponding manufacturer's model number. Vendor to invoice per shipment. Each invoice to reference purchase order number. | |
| Reporting | |
| Vendor to provide, as required by TAMU/Agency bi-annual report of all Historically Underutilized Business (HUB) expenditures per Agency.
Vendor to provide, as required by TAMU/Agency bi-annual report of al recycled products purchased per Agency. Vendor to provide, as required by TAMU/Agency monthly and yearly reports of TAMU/Agency expenditures. | |
| Pricing | |
| Vendor has not yet provided approval to post it's discount structure for this agreement on a public web site. Departments/Agencies interested in the pricing structure may contact any one of the Texas A&M Purchasing Contacts listed above for a copy of the discount structure. | |
| Asset Tagging | |
| To be provided through bar coding, etc. upon request by TAMU/Agencies. | |
| Installation and Pricing Services | |
| Basic client install at $100.00 per system to include a mutually agreed upon statement of work, which must be reviewed and approved by Texas A&M/Agency Purchasing and Contracts Department. Upon request, receipts are to be provided for billing purposes. Upon request, vendor to provide a listing of all personnel with job responsibility, qualification titles, and cost per man hour for installation services. This listing is to be updated and provided to TAMU/Agency on a quarterly basis.
During any installation, one supervisor shall be on-site at all times. Supervisor shall be able to speak English and all personnel are to be easily identified as vendor's employees. As needed and/or requested, vendor shall provide TAMU/Agency pricing for installation to include quoted technician prices and materials specific to installation. All technicians providing installation services shall be certified and licensed as required by manufacturer(s) offered in RFP. | |
| On-site Demonstration | |
| Vendor to provide product demonstrations, information, support, etc. to Texas A&M students, faculty and staff within the Bryan/College Station metropolitan area for "Immediate" needs as requested by Texas A&M Purchasing. | |
| Student, Faculty & Staff Personal Purchases | |
| Vendor to seperate personal purchases and official business purchases, as well as, protect A&M/Agency from liability regarding student, faculty and staff personal purchases.
Vendor to provide a 10% discount, to TAMU/Agency students, faculty and staff, as well as, telephone and walk-in access so that they can research, custom configure, order PC's online, ask questions and receive support. Collegiate Licensing: Vendor to ensure TAMU/Agency copyrighted , trademarked, and licensed material is not violated in any manner during the performance of this agreement. | |