TAMU > Finance > Procurement Services > Suppliers Mall > Suppliers
| Apple/Mac Resource (HUB) | |
| Master Order No. | DIR-SDD-891 |
| Contract Term: | 9/1/2009 - 8/31/2010 |
| Website: | Website URL |
| Purchasing Service Contacts | |
| Linda Preston-Shepard PH:(979)-845-3817 ext.223 lpreston@tamu.edu | Fay Tenorio PH:(979)-845-4570 ext.268 ftenorio@tamu.edu |
| Rick Wolf PH:(979)-845-4538 ext.226 rwolf@vpfn.tamu.edu | Karen Kubica PH:(979)-845-4570 ext.227 k-kubica@tamu.edu |
| Tonya Laird PH:(979)-845-2014 ext.222 t-laird@tamu.edu | |
| Apple/Mac Resource (HUB) Contacts | |
| Wiliam Henry (Account Executive) PH:(713)-983-0223 FAX:(832)-201-8709 bhenry@apple.com | MacResource Buckey Turk/Jon Gardner PH:(979)-314-0535 FAX:(979)-846-6226 jon@brazoslink.net |
| Jason Melero PH:(512)-674-6554 Jmelero@apple.com | Wendi Mote PH:(512)-674-2036 mote@apple.com |
| Apple Sales Support PH:(800)-800-2775 hiedorders@apple.com | |
| General Information | |
| NOTE: MAC RESOURCE IS THE HUB VENDOR FOR THE STATE OF TEXAS THAT IS OPERATING THE TEXAS A&M CAMPUS STORE FOR PURCHASING APPLE PRODUCTS. DEPARTMENTS AT TEXAS A&M UNIVERSITY IN COLLEGE STATION, TEXAS CAN USE THEM FOR PURCHASING COMPUTER EQUIPMENT. PLEASE REFERENCE MAC RESOURCE ON YOUR LIMITED PURCHASES.
* All Apple Products ------------------------------------------------- NOTES: In addition to extending the pricing to Texas A&M University and the Texas A&M University System components, the pricing, term and conditions are also extended to State agencies listed as Institutions of Higher Education as defined by Section 61.003, Education Code, Government Code, Governement Code Section 61.003, Education Code, Government Code Section 2155.134, as well as, other State of Texas "Certified" Public Educational Entitites. The individual agencies may or may not elect to use this agreement. ------------------------------------------------- | |
| Procedure | |
| For needs under A&M Departmental delegated purchasing authority of $5,000.00:
When requesting pricing and/or placing orders, be sure to identify yourself as an A&M employee to ensure proper pricing when requesting quotes and placing orders. Vendor to provide phone, fax, e-mail and on-line ordering capabilities. After hours access to sales and services representatives available. Quotes were not guaranteed to remain firm for any period of time. Vendor to provide current catalogues and price lists via the internet and hard copy as required per Agency. ************************************************* PLEASE NOTE: ANY ORDERS PLACED FOR DOLLAR AMOUNTS IN EXCESS OF $5,000.00 BY AN A&M EMPLOYEE WHO DOES NOT WORK IN PURCHASING SERVICES IS NON-COMPLIANT WITH TEXAS A&M PURCHASING PROCEDURES. ************************************************* -------------------------------------------------- For needs in excess of $5,000.00: Simply obtain a quote from Apple, submit a FAMIS Requisition (remember to note the Apple Quote # in the notes section), write the FAMIS Requisition # on the Apple quote and fax a copy of the quote to: Attn: Karen Kubica(TAMU Purchasing)(979) 862-5109) | |
| Online Services | |
| Online services to include:
* Catalogue(s) * Current product information * Ability to configure online * Access current product lines * Access to specifications * Ability to verify contract prices * Ability to provide electronic quotes at contract prices. | |
| Training | |
| Vendor to provide knowledgeable, service oriented sales representative assigned to each agency who will provide manufacturer's specifications as requested, training to all users for online access, and on-site training for products purchased as needed.
Additionally, Texas A&M's Department of Purchasing Services offers departmental training and education about this, and other information technology agreements listed on this website. The Training & Education Workshop is offered free of charge to Texas A&M Departments. Additionally, the Workshop can be held at the individual department or at the Department of Purchasing Services. To learn more about this program, or to request a workshop, contact: Rick Wolf Phone: (979) 845-4538 E-Mail: rwolf@vpfn.tamu.edu | |
| Delivery | |
| Stock Items:
No Guarantee Non-Stock Items: No Guarantee Expedited Delivery: 01 To 02 Days Vendor will not agree to ship orders F.O.B. Destination. Title and risk of loss to all products will pass to Texas A&M University Departments upon shipment from vendor's shipping location. For products shipped pursuant to vendor's standard practices in all but the last week of every vendor fiscal quarter, during the term of this agreement, vendor will issue credits or replace products returned due to damage in transit or that are lost in transit. For products shipped pursuant to vendor's standard practicesin the last week of ever vendor fiscal quarter during the term of the agreement, vendor will not issue credits or replace products due to damage in transit or that are lost in transit. Instead vendor will provide third party insurance for damaged or lost products with customer named as the loss payee. When not shipping products pursuant to vendor's standard practices but instead shipping via a carrier selected by the customer, vendor will not issue credit or replace products returned due to damage in transit or that are lost in transit. Express delivery charges to be billed if requested. Special packaging to be provided at no charge. Standard shipping is included in the price of the equipment. | |
| Returns | |
| Return authorization/freight call tags will be provided to each customer as needed.
Vendor may charge a restocking fee on any and all returns. Vendor Return Policy: Apple only permits the return of unopned products due to an Apple shipping or order processing error and that all other sales are final. If an incorrect product is received due to an Apple shipping or order processing error, the following steps must be followed: 1. Contact Apple sales support at (800) 800-2775 to request a return material authorization (RMA) #. A RMA request must be made within 30 business days of receipt of the product in accordance with Apple's return policy. 2. If the RMA is approved, A RMA # will be issued. The support representative will then provide information on how to return the product to Apple. 3. In order to speed up the process, the product must be returned unopened to the Apple warehouse within 10 days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. 4. Note: Apple recommends the customer use a carrier that offers shipment tracking for all returns and either insure the package for safe returns and either insure the package for safe return to Apple or declare the full value of the shippment so that the customer will be completely protected if the shipment is lost or damaged in transit. 5. If the customer chooses not to use a carrier that offers tracking, and insure or declare the full value of the product, the customer will be responsible for the loss of damage to the product during shipping. 6. Note: If the customer discovers a possible product defect, outside the above categories, please contact Apple sales support at (800) 800-2775. Such a defect, if any, is covered under the terms of the product's warranty. Please refer to the warranty information and other support documentation that came with the product. One year limited warranty for new products. Vendor responsible for return of faulty components. | |
| Warranty Services | |
| Vendor to provide manufacturer's point of contact for service needed and assist with manufacturer's warranties.
Apple Computer, Inc. (Apple) warrants hardware products against defects in materials and workmanship for a period of one (1) year from date of orginal retail purchase. If a defect exists, at its option Apple will 1) repiar the product at no charge, using new or refurbished replacement parts. 2) exchange the product with a product that is new or servicable used parts and is at least functionally equivalent to the original product, or 3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or nienty (90) days from the date of replacement or repair, whichever provides longer coverage for the customer. When a product or partis exchanged, any replacement item becomes the property of the customer and the replaced item becomes Apple's property. When a refund is given, your product becomes Apple's property. To obtain warranty service: If the product was purchased in the U.S. or Canada, the product must be delivered, at the customer's expense, to any Apple authorized service provider located in the U.S. or Canada. If the product was purchased in any Latin American country or the Caribbean, the item must be delivered to the country where the product was purchased. If the product is portable, meaning that it can operate independently without a power cord, warranty service may be obtained world-wide. Be aware, however, that not all countries have Apple authorized service providers and not all authorized service providers outside the country of purchase have all parts or replacement units for the product. If the product cannot be repaired or replaced in the country it is in, it may need to be sent to a different country or returned to the country of purchase at the customer's expense for repair or replacement. Some products may be eligible for express mail/courrier service within the U.S. and Canada. Express mail/courrier service involves mailing the product directly to Apple. To determineI the product is eligible for this service, call an Apple authorized service provider in the U.S., Canada, Latin America, or the Caribbean, or call Apple direclty at the numbers set out in the service and support reference material accompanying the product. If the product qualifies for this service, the telephone representative will provide further information and instructions. To locate an Apple authorized service provider, refer to the service and support reference materials accompanying the product or visit Apple's web site at www.apple.com. When contactingthe Apple authorized service provider, the customer will be asked to furnish their name, address, telephone number, and proff of the original purchase (receipt) containing a description of the product(s), purchase date, and appropriate Apple serial number(s). Note: Before the productis delivered for warranty service, it is the customer's responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. Customer will be responsible for reinstalling all such software, data and passwords. Data recovery is not included in the warranty service and Apple is not responsible for data that may be lost or damaged during transit or repair. Exclusions & Limitations: This limited warranty applies only to hardware products manufactured by or for Apple that can be identified by the Apple trademark, tradename, or logo affixed to them. The limited warranty does not apply to any non-Apple hardware products, or any software, even if packaged or sold with Apple hardware. Non-Apple manufacturers, suppliers or publishers may provide their own warranties. Software distributed by Apple under the Apple brand name (including, but not limited to system software) is not covered under this limited warranty. Refer to the Apple software license agreement for more information. Apple and its authorized service providers are not liable for any damage to or loss of any programs, data or other information stored on any non-Apple product or part not covered by this warranty. This warranty does not apply: (A) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products: (B) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Apple authorized service provider (C) to a product or part that has been modified without the written permission of Apple; or (D) if any Apple serial number has been removed or defaced. This warranty and remidiesset forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written express or implied. Apple specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Apple cannot lawfully disclaim implied warranties under this limited warranty, all such warranties, including warranties merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty. No Apple reseller, agent or employee is authorized to make any modification, extension, or additiona to this warranty. Apple is not responsible for direct, special, incidental or consequintial damages resulting from aby breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored or used with Apple products, and any failure to maintain the confidentiality of data stored on the product. Apple specifically does not represent that it will be able to repair any product under this warranty or make a product under this warranty or make a product exchange without risk to or loss of programs or data. Some states and provinces do not allow the exclusion or limitation of incidental or consequintial damages or exclusions or limitations on the duration of implied warranties or conditions, so that above limitations or exclusions may not apply to all locations. This warranty gives the customer specific legal rights, and tha customer may also have other rights that vary by state or province. Third Party Products: Apple supports the product it manufactures. Apple includes with its response the following statement of warranty for the product it furnishes in conformance with the peripheral requirements of this opportunity, while noting the warranty support responsibilities for products that Apple does not manufacture are those of the manufacturer itself, not of Apple. Manuals: Vendor to provide service/operation manuals, written in English, via hardcopy. Vendor cannot provide service/operation manual with equipment, written in English, via CD-ROM. Vendor cannot provide a parts manual in hard copy or CD ROM. | |
| Payment | |
| Net 30 from date of invoice, with ability to individually bill departments and/or agencies.
Procurement cards, and centrally billed formats. Billing Resolutions: In case of a problem on a disputed invoice or charge, the vendor will provide necessary information and proof of delivery at no extra charge within five (5) business days. All credit memos will reflect the purchase order number and the original invoice number in which charge was initiated. Invoicing: Invoices to be sent to departments, unless otherwise instructed by Texas A&M Purchasing. Invoice items to be billed identical to purchase orders. Descriptions of items to be provided on invoice with corresponding manufacturer's model number. Vendor to invoice per shipment. Each invoice to reference purchase order number. | |
| Reporting | |
| Vendor to provide, as required by TAMU/Agency bi-annual report of all Historically Underutilized Business (HUB) expenditures per Agency.
Vendor to provide, as required by TAMU/Agency bi-annual report of al recycled products purchased per Agency. Vendor to provide, as required by TAMU/Agency monthly and yearly reports of TAMU/Agency expenditures. | |
| Pricing | |
| Vendor has not yet provided approval to post it's discount structure for this agreement on a public web site. Departments/Agencies interested in the pricing structure may contact any one of the Texas A&M Purchasing Contacts listed above for a copy of the discount structure. | |
| Asset Tagging | |
| To be provided through bar coding, etc. upon request by TAMU/Agencies. This service shall be at an additional cost. End-User is to work with apple account executive, if interested in the asset tagging program. | |
| Installation and Pricing Services | |
| Vendor cannot accept the State of Texas per diem rates, travel and expenses will be billed as determined in the statement of work for installation or services. Upon request receipts are to be provided for billing purposes. Upon request, vendor to provide a listing of all personnel with job responsibility, qualification titles, and cost per man hour for installation services. This listing is to be updated and provided to TAMU/Agency on a quarterly basis.
During any installation, one supervisor shall be on-site at all times. Supervisor shall be able to speak English and all personnel are to be easily identified as vendor's employees. As needed and/or requested, vendor shall provide TAMU/Agency pricing for installation to include quoted technician prices and materials specific to installation. All technicians providing installation services shall be certified and licensed as required by manufacturer(s) offered in RFP. | |
| On-site Demonstration | |
| Vendor to provide product demonstrations, information, support, etc. to Texas A&M students, faculty and staff within the Bryan/College Station metropolitan area for "Immediate" needs as requested by Texas A&M Purchasing. | |
| Student, Faculty & Staff Personal Purchases | |
| Vendor to seperate personal purchases and official business purchases, as well as, protect A&M/Agency from liability regarding student, faculty and staff personal purchases.
Vendor to provide special, better than retail pricing to TAMU/Agency students, faculty and staff, as well as, access to an Apple Store for educational individuals, where they may custom configure, and order PC's online to include a toll-free number where they can order, ask questions, and receive support. To place an order or to inquire about other products available, call toll free, 24 hours a day, 7 days a week (800) 780-5009 or visit the Apple store for educational individuals at: http://store.apple.com/Catalog/US/Images/routingpage.html Collegiate Licensing: Vendor to ensure TAMU/Agency copyrighted , trademarked, and licensed material is not violated in any manner during the performance of this agreement. | |